If you also face these problems,
then you are not alone.
- High infrastructure costs
- Inefficient and inexperienced IT departments
- Infrastructure problems and instability
- Security and compliance issues
- Frequent downtimes and application failures due to mismanagement
Peace of mind IT Managed Services
Focus on what matters for your business while we manage your applications & cloud infrastructure.
Customer Centric
Improve your customer satisfaction and drive a better service adoption rate for exponential business growth
industry standards
Comply with industry standards to ensure your service standard are acceptable by the larger industry
Monitoring Automation
IT infrastructure and Cloud monitoring using predefined metrics automation, alerts, and reports
Reduce Depandency
Run a lean IT team by emphasizing service accountability for better performance
Proactive Management
Improve agility – quickly respond to, scale, or adjust IT needs on-demand in any location
Cost Optimization
Adopt best practices to reduce IT operational costs by up to 60% with industry standards
Performance Optimization
Improve IT infrastructure performance by identifying, and resolving bottlenecks
On-demand Support
Maintain experienced on-demand staff to support day-to-day support needs and new ventures
100+
Support & Services Customers
120k+
Cloud Virtual Machines Deployed & Managed
500k+
Active and Managed Seats on Office 365
Certified
Cloud & Data Center Technology Experts
24x7
Monitoring, Maintenance and Support Crew
IT Infrastructure and Cloud Monitoring
One of the most important tasks in IT infrastructure monitoring is timely identification and reaction to possible threats and issues related to the performance of infrastructure and applications.
Monitoring Operations – Maximizing 24/7 IT infrastructure availability
- Proactive monitoring of Websites, Clouds, Servers and Networks, Applications, Databases.
- Prompt detection, classification, and resolution of alerts and incidents
- Early preventive events analysis
- Scheduled maintenance procedures and routines execution
- Proactive infrastructure performance measurement
- Reporting and tracking incidents status
Service Desk – convenient centralized service point for users
- Single point of contact for customer/user inquiries
- Business processes support
- 1st-line support
- Service Delivery coordination and reporting for the IT landscape
- Registration and processing of incidents and requests
- Consultation provision
How do you benefit from our Monitoring Service
- Guaranteed Service Performance level for business-critical applications and systems
- Round-the-clock system monitoring (24/7/365 operation) allows early detection of possible issues and their prompt resolution within the SLA
- Minimize the support effort of 2nd– and 3rd-level teams with a proactive approach to event management
- Registration of incidents in a provider’s or customer’s database
- Effective combination of manual and automatic checks of infrastructure control
Not sure where to begin?
Different businesses have different needs.
Speak to us today to know how we can assist you on your journey to the Cloud and beyond.
Business Continuity with Managed IT Needs
IT industry is growing at high speeds with new technology solutions and processes marking their foray every now and then. In this openly competitive environment, gaining a competitive edge has become critical, and keeping the business running is the need of the hour. So, everything can’t be self-made or self-managed as the focus is more on innovation and speed of delivery.
This is where the concept of Managed Services emerged, as third-party support to IT firms striving to keep their business run uninterrupted.
ToCumulus Managed Services Offerings
Cloud Managed Services
Cloud Managed Services allow you to adopt the best mix of cloud and on-premise technologies such as your cloud OS, Database, Networks, hybrid connectivity, DR, and Back-up solutions
Physical Infrastructure
We take care of all storage, networks, OS, tools, applications that run on top of the infrastructure, network tasks, from establishing connections to managing them and preparing the underlying infrastructure for the same
Managed Security Services
Maintaining a robust IT security posture is key to business success today. Challenged with this, Managed Security Services can address this concern by managing core activities security monitoring, threat detection and response, and compliance management.
Application Management
Managing an application portfolio is no more complex. Besides back-office support, ToCumulus offers predictability, improved speed and efficiency, continuous visibility and monitoring. We use proven methods and enhance your application maturity.
How do you benefit from our Managed Service
Always ON 24x7
Proactively monitor and manage your Cloud platform before an outage occurs
Availability of Specialist Engineers
Support for any of your IT needs
Desired Support Coverage
Uptime commitment
Expertise across cloud & on-premise technologies
SLA based and Resolution time for each incident
Focus on Core Competency
With nuanced technologies, leave the IT headache to the experts
Optimize IT Team to focus on core activities
IT Compliance Fulfilment
Periodic standard and custom reports
Security compliance
Assistance for any Audit (for IT)
IT Inventory management
Best Practices
Seasoned ITSM Practice
Applied and enhanced Global Cloud best practices
Industry-leading tools with advanced functionalities
Value-Added Consulting
Technology consulting
Focused Training as required
Cost and Performance optimization initiatives
Technology Adoption Support
CLOUD AND IT INFRASTRUCTURE SUPPORT ON-DEMAND
Reach out to ToCumulus at your convenience. When you need help or when you know you have an upcoming Cloud, IT Infrastructure, modernization support need, we will be ready to solve problems and help you move your business operations forward.
ToCumulus Managed Support Offerings
Scheduled Onsite Support
Based on your deployment or support needs our qualified engineer will be at your doorstep when you need and take charge of the problem to resolution.
Remote Helpdesk Access
Our remote help desk is always on hand to support your staff to guide and resolve any issues where physical on-site support isn’t feasible.
Reactive Block Hours
Pre-Purchased block hours of support allow you to access our engineers with higher SLAs putting you ahead in our priority list of support tasks.
Premier Support
The ultimate support offering from ToCumulus is where we take charge of all Cloud and IT support-related issues and coordinate resolution along with key principles.
CONNECT WITH US TODAY!
The landscape of IT dependant businesses has changed. Different businesses have different needs, and we have unique solutions for your business. Find out how we can help your IT needs today.
